Clear availability
Know whether the product is available locally or requires a different route.
FASE NUEVE Shipping
YOUR ORDER, CLEAR FROM START TO FINISH.
Before paying, you should be able to know product availability, delivery conditions and the costs that apply to your order.
Information is confirmed according to the product, destination and available route.
Cost before payment
Applicable shipping costs should appear before the purchase is confirmed.
Estimated delivery
A date or range is shown when enough information is available to calculate it.
Support
If something changes, you can contact FASE NUEVE through a human channel.
How your order travels
FROM INVENTORY TO YOUR HANDS.
Five stages to understand what happens from availability confirmation until you receive the order.
Availability
First, we identify where the product can ship from and which logistics route applies.
Order confirmed
Before completing the purchase, you should know the delivery conditions and applicable total value.
We prepare your order
The product, required information and dispatch preparation are checked.
Dispatched
When the order leaves, the available logistics information should let you understand its progress.
Delivery
The route ends when the order reaches the indicated destination and the corresponding process is completed.
Availability
NOT EVERY PRODUCT FOLLOWS THE SAME ROUTE.
Logistics may change according to availability, location, size, weight, product type and delivery conditions.
Stock in Colombia
The product is already available locally and can continue through a national delivery route once the purchase is confirmed.
Available by order
Some products may require an additional route before national dispatch. Availability and conditions must be provided before payment is accepted.
Products that need a special route
When size, weight or the nature of the product changes delivery conditions, that information should be shown before the purchase is confirmed.
- Large televisions
- Large-format monitors
- Assembled PCs
- Delicate equipment
Before paying
THIS IS WHAT YOU SHOULD KNOW BEFORE CONFIRMING.
Delivery is part of the purchase decision. These four answers should not appear as a surprise at the end.
Availability
Is it really available?
Shipping cost
How much does delivery to your destination cost?
Delivery date or range
When should it arrive?
Total
How much will you pay in total?
Delivery consultation
DO YOU WANT TO KNOW HOW A PRODUCT COULD REACH YOU?
Tell us which product you are viewing and where you need it delivered. We will confirm only the delivery information available for that product and destination.
After the order
YOU SHOULD ALWAYS KNOW WHAT IS HAPPENING.
The general flow communicates progress clearly and keeps a reference for each conversation associated with the order.
- 01Order received
- 02Confirmed
- 03In preparation
- 04Dispatched
- 05In transit
- 06Delivered
Do you need to review an existing order?
Check my orderIf something changes
WHAT HAPPENS IF THERE IS A DELIVERY ISSUE?
The right route depends on what happened and the current status of the order.
My order is delayed
Check the updated status and contact FASE NUEVE if delivery exceeds the time that was communicated.
Check order →I need to review the address
Contact FASE NUEVE as soon as possible. Whether information can be changed depends on the current order status.
Talk with FASE NUEVE →The package arrived with an issue
Document the condition of the package and product with photos when possible and contact us so we can review the situation.
Talk to support →I received something different or there is a product problem
These situations follow their appropriate route and are not resolved as an ordinary shipping consultation.
Delivery commitment
THE DATE YOU WERE GIVEN MATTERS.
The order must be delivered within the term accepted and communicated before the purchase is completed.
If no delivery term has been established, Colombian regulations provide a general maximum period of thirty (30) calendar days from the day after the order.
If the applicable period is exceeded or the purchased product is unavailable, specific consumer rights apply and must be handled through the appropriate channel.
View exchanges and returns →F9 principle
YOU SHOULD NOT HAVE TO BUY FIRST TO DISCOVER WHEN IT ARRIVES OR HOW MUCH SHIPPING COSTS.
FASE NUEVE wants delivery to be part of the decision, not a surprise after payment.
Clear answers
SHIPPING QUESTIONS.
Brief information to understand the route before and after purchase.
The applicable cost should be shown before payment is accepted once enough information is available about the product, destination and route.
F9 Logistics
DO YOU HAVE A QUESTION ABOUT DELIVERY FOR A PRODUCT?
Tell us which product you are viewing and where it needs to be sent.
